Returns & Exchanges

At Chalait, we take pride in the quality of our premium matcha and specialty food products. If you are not completely satisfied with your purchase, please contact us within 14 days of receipt to initiate a return or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief reason for the return to receive a Return Authorization.

• 2.
  Package Your Items

  Ensure that all items are unopened, in their original packaging, and securely packed to prevent damage during transit.

• 3.
  Ship the Return

  Affix the provided shipping label or use a tracked carrier to send the package back to our fulfillment center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.