Frequently Asked Questions
Everything you need to know about our premium matcha and cafe offerings.
Where does your matcha come from?
Our premium matcha is sourced directly from sustainable farms in Uji, Japan, known for producing the highest quality green tea leaves in the world.
How should I store my matcha to keep it fresh?
To maintain freshness and vibrant color, store your matcha in an airtight container in a cool, dark place. For maximum shelf life, we recommend keeping it in the refrigerator.
What is the difference between ceremonial and culinary grade?
Ceremonial grade is made from the youngest tea leaves and is intended to be whisked with water and enjoyed straight. Culinary grade has a bolder flavor profile designed to stand up to other ingredients in lattes and baking.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order ships.
Do you offer returns on food products?
Due to the perishable nature of our products, we cannot accept returns on tea or food items. However, if there is an issue with your order, please contact us and we will make it right.
Are your products organic?
Many of our teas are grown using organic practices. Please check the individual product descriptions for specific certification details and sourcing information.